Rai, Alok Kumar <br/><br/>
Customer Relationship Management  Concepts and Cases   Book 
Rai. 
 - 2nd 
 - New Delhi :  PHI Learning,  0 
 - xxiv, 501 p. : 
<br/><br/> All. 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9788120346956 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Science-Customer Relationship
<br/><br/><label>Dewey Class. No.: </label>658.812