Lucas, Robert W. <br/><br/>
Customer Service  Building Successful Skills For The Twenty-First Century   Book 
Lucas. 
 - 3rd 
 - New Delhi :  Tata McGraw Hill,  0 
 - xvi, 416 p. : 
<br/><br/> All. 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9781259025679 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Science-Customer Service
<br/><br/><label>Dewey Class. No.: </label>658.812