Fitzsimmons, James A. <br/><br/>
Service management operations, strategy, and information technology   [Book] 
James A. Fitzsimmons. 
 - 3rd Ed. 
 -  McGraw-Hill, Inc. New York 
<br/><br/> All. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industries--Management
<br/><br/><label>Dewey Class. No.: </label>658