Zemke, Ron <br/><br/>
Customer service best practices   case studies and strategies  [Book] 
Ron Zemke. 
 -  Jaico Publishing House Delhi 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>8179921816 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services--Case Studies
<br/><br/><label>Dewey Class. No.: </label>658.812