Naylor, Mary <br/><br/>
Customer chemistry   how to keep the customers you want-and say "Good-bye" to the ones you don't  [Book] 
Mary Naylor. 
 -  McGraw-Hill Publishing Company 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>658001442 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812