Newell, Frederick <br/><br/>
Why CRM doesn't work   how to win by letting customers manage the relationship  [Book] 
Frederick Newell. 
 -  Kogan Page India 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>749442417 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations--Management
<br/><br/><label>Dewey Class. No.: </label>658.812