Oakland, John S. <br/><br/>
Total quality management and operational excellence    text with cases.  [Book] 

 - 4th 
 - New York  Routledge  2014 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>9780415635493 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management and operational excellence : text with cases