Rick Mrinkman, Dr. <br/><br/>
Love the customer   creating,  delight, preventing dissatisfaction, and pleasing your hardest to plea.  [Book] 

 - New York  McGraw Hill  2006 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0071448020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Love the customer: creating,  delight, preventing dissatisfaction, and pleasing your hardest to plea