Rakesh <br/><br/>
Ceating customer delight   The how and why of CRM.  [Book] 

 - New Delhi  Response Books  2005 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>761932968 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Ceating customer delight