Gitlow, Howard S �et al <br/><br/>
Quality Management  [Book]. 

 - 3 
 - Boston  McGraw Hill  2005 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>007-112338-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Qulity Management