Besterfield, Dale H.  15/11/2007 <br/><br/>
Total quality management  [Book] 
Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant urdhwareshe and Rashmi Urdhwareshe 
 - Fifth edition. 
 - 622 Pages :  24 cm. 
<br/><br/> Includes index. 
<br/><br/> All 
<br/><br/><label>ISBN: </label>9789673498390 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Customer satisfaction.<br/>Employee involvement.<br/>Management science.
<br/><br/><label>Dewey Class. No.: </label>658.4013