Hoffman, k. douglas <br/><br/>
Services marketing  concepts, strategies, cases.  [Book] 

 - 4th 
 - Australia  South-western  2006 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>9.7814390394e+012 
<br/><br/><label>Subjects--Topical Terms: </label><br/>.net