Tiwana, Amrit,  1974- <br/><br/>
The essential guide to knowledge management  e-business and CRM applications /  [Book] : 
Amrit Tiwana. 
 - India :  Pearson education,  c2001. 
 - xxiv, 315 p. :  ill. ;  24 cm. 
 - Essential guide series. .
<br/><br/> Index includes. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>8178083264 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management.<br/>Electronic commerce.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.4038