Total quality management  [Book] / 
Dale H. Besterfield ... [et al.]. 
 - 3rd ed. 
 - New Delhi :  Pearson Eduacation (singapore),  c2003. 
 - xi, 640 p. :  ill. ;  24 cm. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>8129702606 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562