Payne, Adrian. <br/><br/>
Handbook of CRM  achieving excellence in customer management /  [Book] : 
Adrian Payne. 
 - Oxford ;  Burlington, MA :  Elsevier Butterworth-Heinemann,  2006. 
 - xx, 438 p. :  ill. ;  24 cm. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>9780750664370 
<br/><br/><label>Nat. Bib. No.: </label>GBA516878  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Relationship marketing--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812