Ross, Joel E. <br/><br/>
Total quality management  text, cases, and readings /  [Book] : 
Joel E. Ross. 
 - 2nd ed. 
 - New Delhi: :  Vanity Books,  c1999. 
 - xi, 465 p. :  ill. ;  25 cm. 
<br/><br/> Include index. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>8175140127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>Dewey Class. No.: </label>658.562