Plunkett, W. Richard <br/><br/>
Management  meeting and exceeding customer expectations /  [Book] : 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. 
 - 8th ed. 
 - Mason, Ohio :  Thomson/South-Western,  c2005. 
 - xxvi, 742 p. :  ill. (some col.) ;  27 cm. 
<br/><br/> International student edition. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0324227159 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>Dewey Class. No.: </label>658