Tools of communication in customer relationship management  [Book] / 
R. P. Rai (editor). 
 - New Delhi :  Anmol Publications Pvt. Ltd.,  c2013. 
 - viii, 264 p. ;  23 cm. 
 - Encyclopedia of customer relationship management: stratergy, tools and techniques series .
<br/><br/> Includes index. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>9788126150724 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Customer relations.<br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812