Richard, Darlene D. <br/><br/>
The customer response management handbook  building, rebuilding and improving your results /  [Book] : 
Darlene D. Richard. 
 - Sydney :  London :  McGraw-Hill,  c2002. 
 - xiv, 546 p. :  ill. ;  24 cm. 
<br/><br/> Include index 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>007470978X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management.--Australia<br/>Customer services--Australia.<br/>Office management--Australia.
<br/><br/><label>Dewey Class. No.: </label>658.812