Futrell, Charles. <br/><br/>
Fundamentals of selling  customers for life through service /  [Book] : 
Charles M. Futrell. 
 - 9th ed. 
 - Boston, Mass. :  McGraw-Hill/Irwin,  c2006. 
 - xxxv, 658 p. :  ill. (some col.) ;  26 cm. 
<br/><br/> Includes index. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0071115889 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.
<br/><br/><label>Dewey Class. No.: </label>658.85