Bateson, Claire <br/><br/>
Understanding financial services from a customer perspective  [Book] / 
Claire Bateson. 
 - Kent :  financial world publishing,  c2002. 
 - iv, 171 p. 
 - Contact Centre Professional .
<br/><br/> Includes index. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0852976364 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Financial institutions.<br/>Financial management.
<br/><br/><label>Dewey Class. No.: </label>332.1068