Balachandran, S.,  1932- <br/><br/>
Customer-driven services management  [Book] / 
S. Balachandran. 
 - New Delhi ;  London :  Response Books,  1999. 
 - 333 p. :  ill. ;  23 cm. 
<br/><br/> Include index 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0761993711 (cased) : 076199372X (pbk) : 8170368413 (India : cased) 8170368421 (India : pbk) 
<br/><br/><label>Nat. Bib. No.: </label>GBA040154  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.--India
<br/><br/><label>Dewey Class. No.: </label>658.8120954