Fornell, Claes. <br/><br/>
The satisfied customer  winners and losers in the battle for buyer preference /  [Book] : 
Claes Fornell. 
 - 1st ed. 
 - New York :  Palgrave Macmillan,  2007. 
 - viii, 247 p. :  ill. ;  25 cm. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>9780230604063 0230604064 9781403981974 1403981973 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Consumers' preferences.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.8343