Balachandran, S.,  1932- <br/><br/>
Customer-driven services management  [Book] / 
S. Balachandran. 
 - 2nd ed. 
 - New Delhi :  Thousand Oaks, Calif. :  Response Books ;  Sage Publications,  2004. 
 - xiii, 304 p. ;  22 cm. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>8178293897 (pbk.) 0761932550 (pbk.) 
<br/><br/><label>Nat. Bib. No.: </label>GBA4-X0445 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.--India
<br/><br/><label>Dewey Class. No.: </label>658.8 12 0954