Reichheld, Frederick F. <br/><br/>
Loyalty rules!  how today's leaders build lasting relationships /  [Book] : 
Frederick F. Reichheld. 
 - Boston :  Harvard Business School Press,  c2001. 
 - xiii, 213 p. :  ill. ;  24 cm. 
<br/><br/> Include index. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>1591393248 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Customer relations.<br/>Employee loyalty.<br/>Leadership.
<br/><br/><label>Dewey Class. No.: </label>658.812