Cook, Sarah,  1955- <br/><br/>
Measuring customer service effectiveness  [Book] / 
Sarah Cook. 
 - Aldershot, Hants, England ;  Burlington, VT :  Gower Pub.,  c2004. 
 - viii, 160 p. :  ill. ;  26 cm. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0566085380 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.<br/>Customer services--Evaluation.<br/>Customer services--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812