A guide to customer service skills for the help desk professional [Book] /
Donna Knapp.
- 2nd ed.
- Boston, MA : Thomson Course Technology, c2005.
- xv, 384 p. : ill. ; 24 cm.
All.
0619216417
Computer industry--Customer services. Computer service industry--Vocational guidance. Computer technical support--Customer services--Handbooks, manuals, etc.