Total quality management  a cross functional perspective /  [Book] : 
Ashok Rao ... [et al.]. 
 - New York :  John Wiley & Sons,  c1996. 
 - xxvi, 630 p. :  ill. ;  24 cm. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0471108049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--production management.
<br/><br/><label>Dewey Class. No.: </label>658.562