Livingston, Bob,  1937- <br/><br/>
How you do-- what you do  create service excellence that wins clients for life /  [Book] : 
by Bob Livingston. 
 - New York :  McGraw-Hill,  c2008. 
 - xi, 296 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>9780071592789 (alk. paper) 0071592784 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812