Kaplan, Robert S. The balanced scorecard translating strategy into action / [Book] : Robert S. Kaplan, David P. Norton. - Boston, Mass. : Harvard Business School Press, c1996. - xi, 322 p. : ill. ; 24 cm. Includes index. All. ISBN: 0875846513 Subjects--Topical Terms: Industrial productivity--Measurement.Strategic planning.Organizational effectiveness--Evaluation. Dewey Class. No.: 658.4