Swift, Ronald S. <br/><br/>
Accelerating customer relationships  using CRM and relationship technologies /  [Book] : 
Ronald S. Swift. 
 - Upper Saddle River, NJ :  Prentice Hall PTR,  c2001. 
 - xxi, 480 p. :  ill. ;  25 cm. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0130889849 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812