Wright, J. Nevan. <br/><br/>
The management of service operations  [Book] / 
J. Nevan Wright. 
 - London :  Continuum,  c1999. 
 - xiii, 239 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/> All. 
<br/><br/><label>ISBN: </label>0826459692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries workers.
<br/><br/><label>Dewey Class. No.: </label>338.46068