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Making IT lean [Book] : applying lean practices to the work of IT / Howard Williams ; Rebecca Duray.

By: Contributor(s): Material type: TextTextPublication details: Boca Raton, FL : CRC Press, c2013.Description: x, 222 p. : ill. ; 26 cmISBN:
  • 9781439876022
Subject(s): DDC classification:
  • 005.1068 23
Other classification:
  • 005.1068
Summary: Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles. The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITILʼ) as a framework for best practices—explaining how to use it to accommodate Lean processes and operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away.
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Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles. The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITILʼ) as a framework for best practices—explaining how to use it to accommodate Lean processes and operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away.

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