Customer service in libraries [Book] : best practices / edited by Charles Harmon, Michael Messina.

Contributor(s):

Material type: Text

TextPublication details: Lanham : The Scarecow Press, Inc., 2013.Description: x, 108 pages : illustrations ; 23 cmISBN:

9780810887480 (pbk.)

Subject(s):

DDC classification:

025.50973 23

Other classification:

025.50973

Summary: In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Junaid Zaidi Library, COMSATS University Islamabad Technical Section	025.50973 CUS (Browse shelf(Opens below))	Available		47480
Books	Junaid Zaidi Library, COMSATS University Islamabad 1st Floor	952.00222 JAP (Browse shelf(Opens below))	Available		52828

Total holds: 0

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Previous	025.466 CLA Classification. Class T: technology.	025.5 ELE E-learning in libraries best practices /	025.5 PUG-C Change management in information services	025.50973 CUS Customer service in libraries best practices /	025.523 BAI-T Transforming library service through information commons case studies for the digital age /	027.7 CRA-N New directions for academic liaison librarians	027.7 PER Personalising library services in higher education the boutique approach /	Next

In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.

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