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Customer service [Book] : building successful skills for the twenty-first century / Robert W. Lucas.

By: Material type: TextTextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN:
  • 9780072938050
  • 0072938056 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 658.812 22
Other classification:
  • 658.812
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books Books Junaid Zaidi Library, COMSATS University Islamabad 658.812 LUC-C (Browse shelf(Opens below)) Available 40005
Total holds: 0

Includes bibliographical references (p. 406-408) and index.

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