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The real-time contact center [Book] : [strategies, tactics, and technologies for building a profitable service and sales operation] / Donna Fluss.
Material type:
TextPublication details: New York : AMACOM, c2005.Description: xv, 221 p. : ill. ; 24 cmISBN: - 0814472567
- 658.812 22
- 658.812
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor | 658.812 FLU-R (Browse shelf(Opens below)) | Available | 39877 |
Total holds: 0
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| 658.812 COO-C Customer care excellence how to create an effective customer focus, / | 658.812 COO-C Customer care excellence how to create an effective customer focus, / | 658.812 COO-M Measuring customer service effectiveness | 658.812 FLU-R The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation] / | 658.812 GER-B Beyond customer service. | 658.812 GER-M Measuring customer satisfaction | 658.812 GOS-C Customer relationship management essentials |
Subtitle from jacket.
Includes index.
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