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Successful service operations management. [Book]

Contributor(s): Material type: TextTextPublication details: South Bank, Vic. : Thomson / South-Western, c2006.Edition: 2nd ed. / Richard Metters ... [et al.]Description: xx, 406 p. : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.)ISBN:
  • 9780170191272
Subject(s): DDC classification:
  • 658.8 12 22
Other classification:
  • 658.812
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