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Process innovation [Book] : reengineering work through information technology / Thomas H. Davenport.

By: Material type: TextTextPublication details: Boston, Mass. : Harvard Business School Press, c1993.Description: x, 337 pages : illustrations ; 24 cmISBN:
  • 0875843662 (paperback)
  • 9780875843667 (paperback)
Subject(s): DDC classification:
  • 338.064 20
Other classification:
  • 338.064
Summary: The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books Books Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor 338.064 DAV-P (Browse shelf(Opens below)) Available 8628
Total holds: 0

The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.

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