Process innovation [Book] : reengineering work through information technology / Thomas H. Davenport.
Material type:
- 0875843662 (paperback)
- 9780875843667 (paperback)
- 338.064 20
- 338.064
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor | 338.064 DAV-P (Browse shelf(Opens below)) | Available | 8628 |
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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