When customers think we don't care [Book] : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan.

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TextPublication details: Sydney ; New York : McGraw-Hill, 2009, c2008.Edition: 3rd edDescription: ix, 366 p. : ill. ; 21 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Junaid Zaidi Library, COMSATS University Islamabad	658.812 BUC-W (Browse shelf(Opens below))	Available		40953

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reprint 2009

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