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Managing and motivating contact center employees Tools and techniques for inspiring outstanding performance from your frontline staff

Carlaw, Malcolm

Managing and motivating contact center employees Tools and techniques for inspiring outstanding performance from your frontline staff - New Delhi McGraw Hill - Soft Binding xvii 297

English

ISBN: 0-07-058729-9

Subjects--Topical Terms: --Managing, motivating contact

Dewey Class. No.: 658.812 CAR-M

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