The essential guide to knowledge management e-business and CRM applications /

Tiwana, Amrit, 1974-

The essential guide to knowledge management e-business and CRM applications / [Book] : Amrit Tiwana. - India : Pearson education, c2001. - xxiv, 315 p. : ill. ; 24 cm. - Essential guide series. .

Index includes.

All.

8178083264


Knowledge management.
Electronic commerce.
Customer relations.

658.4038