The essential guide to knowledge management e-business and CRM applications /
Tiwana, Amrit, 1974-
The essential guide to knowledge management e-business and CRM applications / [Book] : Amrit Tiwana. - India : Pearson education, c2001. - xxiv, 315 p. : ill. ; 24 cm. - Essential guide series. .
Index includes.
All.
8178083264
Knowledge management.
Electronic commerce.
Customer relations.
658.4038
The essential guide to knowledge management e-business and CRM applications / [Book] : Amrit Tiwana. - India : Pearson education, c2001. - xxiv, 315 p. : ill. ; 24 cm. - Essential guide series. .
Index includes.
All.
8178083264
Knowledge management.
Electronic commerce.
Customer relations.
658.4038