How you do-- what you do create service excellence that wins clients for life /
Livingston, Bob, 1937-
How you do-- what you do create service excellence that wins clients for life / [Book] : by Bob Livingston. - New York : McGraw-Hill, c2008. - xi, 296 p. : ill. ; 24 cm.
Includes index.
All.
9780071592789 (alk. paper) 0071592784
Customer services.
Customer relations.
658.812
How you do-- what you do create service excellence that wins clients for life / [Book] : by Bob Livingston. - New York : McGraw-Hill, c2008. - xi, 296 p. : ill. ; 24 cm.
Includes index.
All.
9780071592789 (alk. paper) 0071592784
Customer services.
Customer relations.
658.812