Six sigma for financial services how leading companies are driving results using lean, six sigma, and process management /

Hayler, Rowland.

Six sigma for financial services how leading companies are driving results using lean, six sigma, and process management / [Book] : Rowland Hayler, Michael D. Nichols. - New York : McGraw-Hill, c2007. - xiv, 248 p. : ill. ; 24 cm.

All.

9780071470377 (alk. paper) 0071470379 (alk. paper)


Financial services industry--Management.
Six sigma (Quality control standard).
Quality control.

332.10684